Refund Policy

• Credit-pack purchases have a 14-day window. Each window runs from the moment that purchase completed.
• Only a subscription's first payment is refundable. Its window also runs for 14 days from payment. Later renewal payments are final.
• A purchase that has already been refunded, in whole or in part, cannot be refunded again.

When you spend credits, the platform draws them down in a fixed order: purchased first, then bonus, then earned. Every spend therefore reduces the refundable purchased balance before it touches credits you did not buy. The order is fixed so the purchased balance shown in your account is always the exact maximum number of credits that can be considered for refund; there is no later choice or guess about which balance an earlier spend came from.

A worked example

• You buy 500 credits.
• You spend 100 credits advertising your project.
• Your site earns 100 credits by showing other members' ads.

Your balance is now 500 − 100 + 100 = 500 credits, but the spend came out of the purchased bucket first. So you hold 400 purchased credits and 100 earned ones, and the refundable amount is 400 credits, not 500. The 100 you earned stay in your balance to spend on the exchange; they are simply not something we can pay money back for.

Refundable credits first determine the gross amount: refunding 400 of a 500-credit pack starts with four fifths of the price you paid. We then deduct the payment provider's full costs for that transaction, not a fraction of them. For example, if the refundable credits are worth €4.00 and the provider's costs are €0.75, the amount paid back is €3.25. If those costs equal or exceed the gross amount, there is nothing payable.

Any tax charged at purchase is handled by our payment provider under their own rules. The exact gross amount, provider costs, and final payout for your purchase are shown before you confirm the request. The payout goes back to the payment method you used.

Open Billing in your account, find the purchase, and choose Request refund. You will see the refundable credits and the amount before you confirm. When the refund settles, the refunded credits are removed from your purchased balance. You cannot keep both the credits and the money. If your balance changed between the request and the settlement, the ledger records the exact deduction.

A request is refused when that purchase's 14 days have passed, when it is a subscription payment that is not the first one, when the purchase was already refunded, or when nothing is left in the purchased balance to refund. In each case you are shown which of those it was, together with the numbers behind it.

Credits forfeited under the fraud rules in the terms of service are not refundable, and neither are credits in an account closed for breaking those rules beyond what this policy already allowed.

Anything this page does not answer: [email protected].